Return policy
Bad to the Bone Clothing Limited: Return Policy
At Bad to the Bone Clothing Limited, we want you to love your purchase. If you're not completely satisfied with your item(s), we're here to help. Please review our return policy below:
1. Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with any tags still attached.
2. Time Frame
You may return eligible item(s) within 14 days of the purchase date. After 14 days, unfortunately, we cannot offer you a refund or exchange.
3. Returns Process
To initiate a return, please contact our customer service team at bttbclothing13@gmail.com or 02102856148 to request a return authorization. Once your return is authorized, please securely package the item(s) and include a copy of your original order receipt or proof of purchase. Ship the item(s) to the address provided by our customer service team.
4. Refunds
Upon receipt of the returned item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping charges are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process as outlined above for returns. Once we receive your returned item(s), we will process the exchange and ship the new item(s) to you.
6. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Final sale or clearance items
- Personalized or customized items
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact email or phone number] to arrange for a replacement or refund.
8. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).
9. Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at bttbclothing13@gmail.com or 02102856148.
By making a purchase from Bad to the Bone Clothing Store, you agree to abide by the terms of this return policy.