FAQs
💳Payments:
Q: What Payements do you offer?
A: We accept:
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Credit & Debit Cards (Visa, Mastercard, etc.)
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Apple Pay & Google Pay
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Shop Pay
- Afterpay
🔥Pre-Orders:
Q: What is a pre-order ?
A: A pre-order means you are purchasing an item before it is officially in stock. This helps us produce limited pieces and reduce waste.
Q: How long do pre-orders take ?
A: Pre-orders usually take 2–4 weeks for production and delivery. Updates will be posted on our social media or website.
Q: Can I cancel a pre-order ?
A: Pre-orders cannot be cancelled once production has started unless there is a fault or issue with the order.
Q: How do I stay updated on new drops & sales ?
A: Follow us on Instagram, Facebook, and TikTok for early drop announcements, raffles, and pre-order sales.
🔁 Returns & Exchanges:
Q: Do you offer returns or exchanges ?
A: We only offer exchanges for faulty or incorrect items. Please contact us within 7 days of receiving your order.
Q: Can I get a refund if I change my mind ?
A: Due to limited stock and pre-order production, we do not offer refunds for change of mind.
Q: What if my item arrives damaged ?
A: Contact us immediately with photos and your order number and we will sort it out ASAP.
🧢 Brand & Support:
Q: Where is Bad To The Bone Clothing based ?
A: We are a Small Aotearoa (New Zealand)-based streetwear business operating online, and also pick ups are available from our base/branch.
Q: How can I contact you ?
A: You can contact us through:
Email (via website contact form)
Instagram DM (DIRECT MESSAGE)
Facebook PM (PRIVATE MESSAGE)
TikTok PM (PRIVATE MESSAGE)
Q: Do you do custom designs or bulk orders ?
A: Yes, we may offer custom or bulk orders for events, clubs, and teams. Contact us directly to discuss.
🔥 Design & Production:
Q: Do you design your own merchandise ?
A: Yes. All Bad To The Bone Clothing designs are created in-house and represent our brand, identity, and vision. We do not use generic or stock designs.
Q: Is your merchandise made by you or a manufacturer ?
A: Our designs and branding are done by us, while production (printing, embroidery, and garment manufacturing) is handled by trusted professional manufacturers to ensure high quality and durability.
Q: Where is your clothing made ?
A: Bad To The Bone Clothing is a Small Aotearoa(New Zealand)-based brand. Our designs are created by us, and our garments are produced through carefully selected production partners.
🧢 Print Quality & Materials:
Q: What type of printing do you use ?
A: We use high-quality methods such as sublimation, professional heat press, and embroidery depending on the item to ensure long-lasting wear and sharp detail.
Q: Will the print fade or crack ?
A: No — when cared for properly, our prints are made to last. We use quality materials and professional production processes to reduce fading, peeling, or cracking.
Q: What materials are your garments made from ?
A: Our garments are selected for comfort, durability, and everyday wear. Specific fabric details are listed on each product page.
🛑 Authenticity & Official Merchandise:
Q: How do I know if my item is authentic ?
A: Authentic Bad To The Bone merchandise is only sold through our official website and approved pages. If it’s not from us directly, it is not official merchandise.
Q: Do you sell through other stores or resellers ?
A: No. We currently sell exclusively online through our official store and verified social media pages.
Q: Do you allow fake copies or replicas of your designs ?
A: No. All Bad To The Bone designs are original and protected. We do not support counterfeit or replica merchandise.
🎯 Limited Drops & Exclusivity:
Q: Are your drops limited ?
A: Yes. Most of our collections are limited release drops. Once sold out, they may not restock.
Q: Why do you do limited drops ?
A: Limited drops keep our pieces exclusive and unique while maintaining quality and control over production.
Q: Will sold-out items come back ?
A: Some popular items may return, but many designs are one-time releases.
🧼 Care Instructions:
Q: How should I wash my clothing ?
A:
Cold wash recommended
Wash inside out
Do not tumble dry on high heat
Do not iron directly over prints
This helps maintain print quality and garment lifespan.
💯 Brand Trust:
Q: What makes Bad To The Bone Clothing different ?
A: We are a Small Aotearoa (New Zealand) streetwear brand focused on quality, authenticity, and limited releases. Every piece is designed with purpose — not mass-produced fast fashion.